IVR System

IVR (Interactive Voice Response) system is a technology that enables callers to interact with pre-recorded audio which directs to proceed further.

In telecommunications, IVR enables callers to interact with an organization`s pre-recorded system by recognizing the speech that is used as a self service application for their enquiries by following the IVR dialogue.

Benefits of our IVR System:

  • Unique mass call capability
  • Rapid deployment at a lower cost
  • Redundancy with no single point of failure
  • Audio recording and transcription services
  • Detail Reporting for future data analysis
  • Custom built applications